Returns and Exchanges Policy

At Bonny's Motorcycle, we are committed to providing quality motorcycle gear and fair solutions when issues arise. Please review this policy carefully before submitting any return, exchange, refund, or replacement request.

Reason	Time Limit	Available Resolution	Return Shipping	Important Notes
Change of Mind	Within 3 Days After Delivery	Refund, Exchange, or Store Credit	Customer Pays	Product must be unused and approved after review. Photos may be required.
Wrong Size Ordered	Within 30 Days After Delivery	Exchange or Store Credit Only	May Be Provided by Bonny's Motorcycle	Refunds are not available for size-related requests. Photos may be required.
Defective Product	Within 30 Days After Delivery	Refund, Replacement, Exchange, or Store Credit	Paid by Bonny's Motorcycle	Clear photos and videos may be required.
Incorrect Item Received	Within 3 Days After Delivery	Refund, Replacement, Exchange, or Store Credit	Paid by Bonny's Motorcycle	Photos of the product and packaging are required.
Promotional & Discounted Products	Final Sale	No Exchange for Size, Fit, Preference, or Change of Mind	N/A	Defective products and incorrect items remain covered. Supporting evidence may be required.
Underwear & Intimate Apparel	Not Eligible	No Returns, Exchanges, Refunds, or Store Credit	N/A	Excluded for hygiene reasons.

Mobile users: Swipe right to view the complete table.

Important: All requests must be submitted through our website chat support. Clear JPG or PNG images may be required for review. No refund, exchange, replacement, or store credit is processed automatically. Every request is individually reviewed before approval.

1. How to Submit a Request

All return, exchange, refund, and replacement requests should be submitted through our website chat support.

Requests submitted through social media, comments, or other channels may not be processed.

Every request should include:

Order number
Detailed explanation of the issue
Clear product photos in JPG or PNG format
Videos when applicable

Requests without sufficient supporting information may be delayed, denied, or require additional review.

2. Review & Approval Process

All requests are reviewed individually by our support team.

No refund, exchange, replacement, store credit, or return authorization is processed automatically.

Every request is subject to review and approval before a resolution is provided.

Bonny's Motorcycle reserves the right to:

Approve the request
Request additional information or evidence
Deny the request if the applicable eligibility requirements are not met

3. Change of Mind

If you change your mind after receiving your order, you may contact us within 3 calendar days from the confirmed delivery date.

The delivery date may be verified using the carrier's tracking information.

To be eligible for review, products must be:

Unused
Unworn
Unwashed
In original condition
With original tags attached, where applicable
Returned with original packaging whenever possible

Once approved, customers may choose one of the following options, subject to availability and approval:

Refund to the original payment method
Exchange for another product
Store Credit

The customer is responsible for return shipping costs and any expenses associated with returning the item for a change-of-mind request.

Requests submitted more than 3 days after delivery are not eligible under the Change of Mind policy.

4. Wrong Size Ordered

If the incorrect size was ordered, customers may request assistance within 30 days from the confirmed delivery date.

The delivery date may be verified using the carrier's tracking information.

Products must be:

Unused
Unworn
Unwashed
In original condition
With original tags attached, where applicable

Approved size-related requests may be resolved through:

Exchange for the same product in another available size
Store Credit equal to the eligible purchase value

Refunds to the original payment method are not available for wrong-size requests.

Size exchanges are subject to stock availability.

Bonny's Motorcycle may provide a return shipping label at its discretion after reviewing the request.

Providing a return label is not guaranteed and will be determined on a case-by-case basis.

5. Defective Products

Products with manufacturing defects may be reported within 30 days from the confirmed delivery date.

Customers may be required to provide clear photos and videos demonstrating the defect.

Photos should be submitted in JPG or PNG format.

After review and approval, customers may be offered one of the following resolutions:

Refund to the original payment method
Replacement Product
Exchange Product
Store Credit

Approved defective product claims qualify for return shipping at no cost to the customer, where applicable.

Claims submitted without sufficient evidence may be denied or require additional information.

6. Incorrect Item Received

If you receive an item different from what was ordered, you must contact us within 3 calendar days from the confirmed delivery date.

Customers must provide:

Photos of the item received
Photos of the packaging
Photos of the shipping label when requested

Photos should be submitted in JPG or PNG format.

Once approved, customers may be offered:

Refund to the original payment method
Replacement Product
Exchange Product
Store Credit

Approved incorrect-item claims qualify for return shipping at no cost to the customer, where applicable.

Requests submitted more than 3 days after delivery may not qualify for review.

7. Promotional & Discounted Products

Products purchased during promotional campaigns, clearance events, special offers, discount programs, or reduced-price sales may be considered Final Sale where this condition is stated at the time of purchase.

Products subject to Final Sale conditions are not eligible for exchanges or returns based solely on:

Wrong size ordered
Fit preference
Personal preference
Change of mind
Comfort preference

Defective products, incorrect items, and other claims covered by applicable consumer protection laws remain eligible for review.

8. Underwear & Intimate Apparel

For hygiene reasons, underwear and intimate apparel are generally not eligible for return, exchange, refund, or store credit.

This restriction applies regardless of whether the item has been worn.

Customers should carefully review the product sizing information before placing an order.

This restriction does not limit any rights that cannot legally be excluded under applicable consumer protection laws.

9. Non-Returnable Products

The following products may not be eligible for return or exchange:

Gift cards
Products showing signs of use or wear
Products that have been washed
Products without original tags, where applicable
Products damaged due to misuse or improper handling
Products that have been altered or modified by the customer
Underwear and intimate apparel, subject to applicable consumer protection laws

10. Return Authorization

Please do not send any product back without prior approval from our support team.

If a return is approved, return instructions and the appropriate return address will be provided through our website chat support.

Unauthorized returns may be refused or returned to the sender.

11. International Returns

International customers are subject to the same review and approval process described in this policy.

Customers are responsible for complying with applicable customs and shipping requirements when returning products internationally.

Customs duties, import taxes, brokerage fees, government charges, and similar charges may not be refundable by Bonny's Motorcycle.

Customer-paid return shipping costs remain the customer's responsibility unless the return is approved as an issue attributable to Bonny's Motorcycle or otherwise required by applicable law.

12. Condition of Returned Products

Returned products must arrive in the same condition in which they were received unless the request relates to a defective product or another approved issue.

Bonny's Motorcycle reserves the right to deny a request if returned products:

Show signs of use beyond reasonable inspection
Have been washed
Are missing original tags, where applicable
Are missing essential components or accessories
Have been intentionally damaged
Have been altered or modified
Do not match the approved return request

13. Consumer Rights

This policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable law.

Where applicable consumer protection laws provide additional rights regarding faulty, defective, unsafe, or incorrectly supplied products, those rights continue to apply.