Returns and Exchanges Policy

Last Updated: July 2026

At Bonny's Motorcycle, we want you to shop with confidence. If something isn't right with your order, we're here to help. This policy explains how returns and exchanges work and should be read together with our Refund Policy, Shipping Policy and Australian Consumer Law.

1. Return Request Period

You may request a return or exchange within 30 days of the recorded delivery date. All requests must be submitted before returning any item.

2. Eligible Reasons

Changed your mind
Wrong size ordered
Wrong colour ordered
Incorrect item received
Item arrived damaged
Manufacturing defect
Item significantly different from its description

Every request is individually assessed before approval.

3. Return Conditions

Unless your claim relates to a confirmed manufacturing defect, damaged delivery or incorrect item, products must be:

Unused
Unwashed
Free from wear, damage or modification
Returned with all original tags
Returned in the original packaging wherever reasonably possible

Items returned without prior approval may be refused.

4. How to Start a Return

Please provide:

Order number
Description of the issue
Photos of the product
Photos of the packaging
Video if requested by our team

Additional information may be requested where required to assess your claim.

5. Assessment Process

Each request is reviewed individually.

Approval of a return request is not automatic and depends on the information provided and, where applicable, inspection of the returned item.

6. Exchanges

Approved exchange requests may be completed for:

Different size
Different colour
Alternative product

If the replacement product has a higher price, the customer must pay the difference. If it has a lower price, the difference will be handled in accordance with our Refund Policy.

7. Return Shipping Costs

Situation	Return Shipping
Change of Mind	Customer
Wrong Size Ordered	Customer
Wrong Colour Ordered	Customer
Incorrect Item Sent	Bonny's Motorcycle
Confirmed Manufacturing Defect	Bonny's Motorcycle
Item Arrived Damaged	Bonny's Motorcycle

Where Bonny's Motorcycle is responsible for return shipping, we will provide instructions and, where applicable, a prepaid return label.

8. Inspection After Return

Returned items may be inspected before an exchange, replacement or refund is approved.

If the returned product is found not to match the information provided in the original request, Bonny's Motorcycle reserves the right to refuse the requested outcome where permitted by law.

9. Non-Returnable Items

Products intentionally damaged after delivery
Products modified by the customer
Products showing misuse, abuse or improper installation
Products returned outside the approved process

This section does not limit rights available under Australian Consumer Law.

10. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Customers remain entitled to applicable consumer guarantees.