Refund policy

Last Updated: June 2026

This Refund Policy explains when refunds may be issued by Bonny's Motorcycle, how they are processed, and the expected timeframes. It should be read together with our Returns and Exchanges Policy, Shipping Policy and Australian Consumer Law.

1. Overview

A refund is not automatically granted when a return request is submitted. Every request is individually assessed. Where applicable, refunds are processed only after the returned product has been received and inspected, unless Bonny's Motorcycle determines that a return is not required.

2. When Refunds May Be Available

Subject to approval, refunds may be available where:

A return request has been approved.
A returned product passes inspection.
An order is confirmed as lost by the shipping carrier.
A product is confirmed to be defective.
An incorrect item was supplied.
A product cannot be supplied after purchase.
Australian Consumer Law requires a refund.

3. Change of Mind Refunds

If you request a refund because you have changed your mind, the product must satisfy all eligibility requirements described in our Returns & Exchanges Policy.

Unless required by Australian Consumer Law:

The customer is responsible for return shipping costs.
Original shipping services already completed are generally non-refundable.
The product must be returned before a refund is processed.

4. Return Inspection

Returned products are inspected to verify their condition and confirm eligibility.

If the returned product differs materially from the information provided during the return request, Bonny's Motorcycle reserves the right to decline or adjust the refund where permitted by law.

5. Refund Method

Approved refunds are issued to the original payment method used during checkout whenever possible.

Where appropriate and agreed by the customer, store credit may be offered as an alternative.

6. Refund Processing Time

Once approved and, where applicable, after the returned item has been received and inspected, refunds are processed within up to 5 business days.

Financial institutions and payment providers may require additional processing time before the funds appear in your account.

7. Shipping Charges

Situation	Shipping Charges
Change of Mind	Return shipping paid by customer. Original shipping services are generally non-refundable.
Incorrect Item Sent	Bonny's Motorcycle covers approved return shipping.
Confirmed Defective Product	Bonny's Motorcycle covers approved return shipping.
Product Damaged in Transit	Bonny's Motorcycle covers approved return shipping.
Carrier Confirms Lost Package	Replacement or full refund.

8. Partial Refunds

Where permitted by law, partial refunds may be considered in limited circumstances, including returned items with missing components or damage not related to the original claim.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Where consumer guarantees apply, your statutory rights remain unaffected.