Refund policy

1. Overview

This Refund Policy explains when and how refunds may be issued by Bonny's Motorcycle after a refund request has been reviewed and approved.

This policy works together with our Return and Exchange Policy and applies to purchases made through www.bonnysmotorcycle.com.

2. Refund Eligibility

Refunds are not automatic and are subject to review and approval. Each request is assessed individually based on the circumstances and the condition of the product.

When a physical return is required, the item must:

Be unworn and unused
Be unwashed
Contain the original tags attached, where applicable
Be returned in its original packaging whenever possible
Include all original components and accessories
Include proof of purchase

Items that do not meet these conditions may be eligible for a partial refund, or the refund request may be declined.

3. How to Request a Refund

Refund requests should be submitted through the support chat available on our website or by contacting our support team by email.

When submitting a refund request, please provide:

Order number
Full name used for the order
Detailed explanation of the reason for the request
Clear product photos in JPG or JPEG format
Videos when they are relevant to the issue

Requests submitted without sufficient information or supporting evidence may take longer to review or may be declined.

Requests concerning damaged, defective, incorrect, or missing products should preferably be reported within 7 days after delivery.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Issues attributable to us: If you receive a defective, damaged, incorrect, or incomplete product, Bonny's Motorcycle will review the case and determine an appropriate resolution.
Customer-related requests: Returns resulting from change of mind, incorrect size selection, fitting concerns, preference for a different fit, comfort preference, ordering mistakes, or similar reasons are generally the customer's responsibility.

Tracked return shipping is strongly recommended whenever the customer is responsible for the return.

If a return is approved, the product should normally be shipped within 7 business days after approval unless otherwise agreed with our support team.

5. Refund Process and Timeframes

When a returned product is required, the refund process generally follows these steps:

Product inspection after arrival: usually 1–2 business days
Refund approval or denial notification sent by email
Approved refund processing: usually within 5 business days
Additional processing time may be required by the customer's bank or payment provider

Depending on the circumstances, Bonny's Motorcycle may first offer:

A replacement product
Store credit
An alternative resolution
A partial refund
A full refund where applicable and approved

If more than 15 business days have passed after refund approval and the funds have not appeared in your account, please contact us so we can investigate the payment status.

6. Partial Refunds and Refund Denial

We may reduce or deny a refund when a returned product is:

Used or worn
Washed
Damaged after delivery due to customer handling
Missing original tags where applicable
Missing original packaging or components
Missing accessories included with the original order
Altered or modified
Returned outside the applicable eligibility conditions

Depending on the inspection results, Bonny's Motorcycle may:

Issue a partial refund
Deny the refund request
Offer store credit
Return the product to the customer

7. Shipping Fees

Original shipping charges, where applicable, are generally non-refundable.

If the issue is determined to have resulted from our error, including an incorrect product, defective product, damaged product, or another approved issue attributable to us, Bonny's Motorcycle will review the circumstances and provide an appropriate resolution.

8. Non-Refundable Situations

Refunds may not be available for products that:

Have been used or worn
Have been washed
Are missing original tags where applicable
Are missing original components or accessories
Have been damaged through misuse or improper handling
Have been altered or modified by the customer
Are returned outside the applicable eligibility conditions
Are returned due to change of mind when the applicable return conditions are not met
Are returned because of incorrect size selection or fitting preference where the applicable return conditions do not permit the return

9. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after delivery.

Your request should include:

Order number
Detailed explanation of the issue
Clear JPG or JPEG photos of the product and packaging
Videos when they help demonstrate the issue

After reviewing the information provided, Bonny's Motorcycle may offer one of the following resolutions, depending on the circumstances:

Replacement
Full refund
Partial refund
Store credit
Another appropriate resolution

We may request additional information or photographs when necessary to properly assess the issue.

10. Sale and Promotional Items

Products purchased during:

Sales
Discount campaigns
Promotional events
Clearance periods
Special offers
Reduced-price campaigns

Promotional or discounted products may be subject to final sale conditions for change-of-mind, size, or fitting-related requests where clearly stated at the time of purchase.

Refund or return requests based solely on the following reasons may not be accepted for products subject to final sale conditions:

Size selection
Fitting concerns
Preference for a different fit
Comfort preference
Change of mind
Ordering mistakes
Customer preference

This does not affect applicable rights relating to products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

11. Refund Method

Approved refunds are generally issued to the original payment method used during checkout.

Store credit may be offered where appropriate and agreed upon as part of the resolution.

The final refund method will depend on the circumstances of the request and the approved resolution.

12. International Refunds, Taxes, and Duties

International refund requests are subject to the same review process described in this policy.

Import duties, customs charges, local taxes, VAT, GST, brokerage fees, and other government-imposed charges may not be refundable by Bonny's Motorcycle because these charges are determined and collected by the relevant authorities or third parties.

Customer-paid return shipping costs remain the customer's responsibility unless the return is approved as an issue attributable to Bonny's Motorcycle or otherwise required by applicable law.

Customers are responsible for ensuring that returned international packages comply with applicable shipping and customs requirements.

13. Consumer Rights

This Refund Policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable law.

Where applicable consumer protection laws provide additional rights regarding faulty, defective, unsafe, or incorrectly described products, those rights continue to apply.