Privacy policy

Bonny's Motorcycle is responsible for this store and website, including all related information, content, features, tools, products and services (the "Services"), with the goal of providing you with a personalised shopping experience. Bonny's Motorcycle is powered by Shopify, which enables us to make the Services available to you.

This Privacy Policy describes how we collect, use and share your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us in any other way.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and shared as described herein.

In the event of a conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy will prevail with respect to the collection, processing and sharing of your personal information.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymised data or data that has been de-identified so that it cannot identify or be associated with you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information — your name, address, billing address, shipping address, phone number and email address.
Financial information — credit card, debit card and financial account numbers, payment card details, bank account data, transaction information, payment method, receipts and other payment-related information.
Account information — your username, password, security questions, preferences and settings.
Transaction information — items you view, add to cart, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
Communications — information you provide when contacting us, such as when you reach out to our customer support team.
Device information — information about your device, browser or network connection, your IP address or other unique identifiers.
Usage information — information about how you interact with the Services, including when and how you access or browse them.

2. How We Collect Personal Information

We may collect personal information in the following ways:

Directly from you — when you create an account, visit or use the Services, communicate with us, or provide your personal information in any other way.
Automatically through the Services — via your device when you use our products or services or visit our website, and through cookies or similar technologies.
From our service providers — when we engage them to enable certain technologies and they collect or process your personal information on our behalf.
From our partners or other third parties — in accordance with their own privacy practices.

3. How We Use Your Personal Information

3.1 Providing and Improving the Services

We use your personal information to provide the Services to you, including fulfilling your orders, processing payments, sending account-related notifications, managing returns and exchanges, maintaining your account, organising shipments, enabling product reviews, and providing a personalised shopping experience such as recommending related products.

3.2 Marketing and Advertising

We may use your personal information to send promotional communications by email, text message or post, and to display online advertisements about our products or services — both on our Services and on other websites — including based on items you have purchased, added to cart, or other activity on the Services. You may opt out of promotional communications at any time using the unsubscribe link in our emails.

3.3 Security and Fraud Prevention

We use your personal information to authenticate your account, ensure a safe shopping and payment experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, and to maintain the security of our Services.

3.4 Customer Communications

We use your personal information to provide customer support, respond to your enquiries, deliver efficient services, and maintain our business relationship with you.

3.5 Legal Compliance

We may use your personal information to comply with applicable law, respond to valid legal processes including requests from law enforcement or government authorities, investigate or participate in civil proceedings or other legal disputes, and enforce or investigate potential violations of our terms or policies.

4. How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as set out in this Privacy Policy. These circumstances include:

With Shopify and service providers — including providers that assist with IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping.
With business and marketing partners — to provide marketing and advertising services to you, including personalised advertising based on your online activity across different merchants and websites. Our partners will use your information in accordance with their own privacy policies.
When you authorise or consent — for example, when requesting product delivery or using social media widgets or login integrations.
With our affiliates or group companies.
In connection with business transactions — such as mergers or insolvency proceedings, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

We do not sell your personal information to third parties.

5. Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries different from your country of residence.

To help protect, expand and improve our business, we use certain advanced Shopify features that incorporate data obtained from your interactions with our store, with other merchants and with Shopify itself. To learn more about how Shopify uses your personal information and what rights you may have, visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights in relation to your personal information at https://privacy.shopify.com/en.

6. Third-Party Sites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access links to sites that are not affiliated with or controlled by us, we recommend that you review the privacy and security policies, as well as the terms and conditions, of those third parties. We are not responsible for the privacy or security practices of such sites, including the accuracy, completeness or reliability of the information they provide.

7. Children's Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has shared personal information with us, please contact us using the details below to request its deletion.

8. Data Security and Retention

We implement appropriate security measures to protect your personal information. However, no system is completely foolproof, and we cannot guarantee absolute security. We also recommend that you avoid sending sensitive or confidential information through unsecured channels.

We retain your personal information for as long as necessary to keep your account active, provide the Services, comply with legal obligations, resolve disputes and enforce applicable contracts and policies.

9. Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

If you are located in Australia, your rights are protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You may contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have not been respected.

Right of access — you may request access to the personal information we hold about you.
Right to deletion — you may request that we delete your personal information.
Right to correction — you may request correction of inaccurate personal information we hold about you.
Right to portability — you may request a copy of your personal information and ask that it be transferred to a third party, in certain circumstances.
Marketing preferences — you may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages such as order or account notifications.

You may exercise these rights directly through the Services where available, or by contacting us using the details below. We may require identity verification before processing your request, as permitted or required by applicable law. We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising any of these rights.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint directly with your local data protection authority.

11. International Transfers

Your personal information may be transferred, stored and processed outside the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms such as Standard Contractual Clauses approved by the European Commission or equivalent contracts issued by the relevant UK authority, except where the transfer is to a country deemed to have an adequate level of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised version on this page and update the "Last updated" date accordingly.