Shipping policy

1. Introduction

At Bonny's Motorcycle, we understand that receiving your motorcycle gear safely and within a reasonable timeframe is just as important as the quality of the products themselves. This Shipping Policy explains how we process and deliver orders placed through our website.

We offer free standard shipping on orders to our supported destinations, with no minimum purchase required. Delivery timeframes may vary depending on the destination, shipping carrier, customs processing, and other circumstances beyond our control.

This policy applies to all products purchased through our website at www.bonnysmotorcycle.com

2. Countries We Ship To

2.1 Australian Deliveries

We ship across Australia, including metro, regional, and most remote areas.

2.2 International Deliveries

We also ship to selected international destinations. The countries available for delivery may vary depending on product availability, shipping carrier coverage, and applicable import requirements.

Important: Shipping availability is confirmed at checkout based on the delivery address provided. If your country or region is not available at checkout, we may be unable to process the order for that destination.

3. Order Processing Times

Orders are generally processed within 1–3 business days (Monday to Friday, excluding public holidays).
Processing begins once payment has been successfully confirmed and the order has been verified.
Orders may require additional processing time during major sales events, holidays, or periods of unusually high order volume.
Pre-order, made-to-order, or other specially identified products may have different processing times, which will be indicated on the relevant product page where applicable.

4. Shipping Times and Methods

We work with shipping and fulfilment partners to deliver orders to customers efficiently. Orders may be dispatched from different fulfilment locations depending on product availability and destination.

Delivery times are estimates and begin after the order has been dispatched, not from the date the order is placed.

4.1 Estimated Delivery Times

Destination	Shipping Method	Estimated Delivery Time
Australia	Standard Shipping - Free	4–7 business days
United States	Standard Shipping - Free	5–8 business days
Canada	Standard Shipping - Free	7–10 business days
United Kingdom	Standard Shipping - Free	7–10 business days
New Zealand	Standard Shipping - Free	4–7 business days
Europe	Standard Shipping - Free	7–10 business days
Other Supported Destinations	Standard Shipping - Free	7–10 business days

Please note:

Delivery times are estimates and are not guaranteed.
Delivery times may vary depending on the destination, carrier, customs clearance, weather conditions, and local delivery services.
Remote and rural areas may require additional delivery time.
During peak periods such as Black Friday, Christmas, major sales events, and public holidays, processing and delivery times may be extended.
Customs processing may cause additional delays for international orders.

5. Delivery Locations

Depending on the destination and carrier, we may deliver to:

Residential addresses
Business addresses
Parcel lockers where supported by the carrier
PO Boxes where supported by the carrier and shipping service

Some products or destinations may have delivery restrictions due to carrier requirements or local regulations.

6. Shipping Costs

6.1 Free Standard Shipping

We offer free standard shipping to supported destinations, with no minimum purchase requirement unless otherwise stated on our website.

Any applicable shipping charges, upgraded shipping options, or additional delivery costs will be displayed at checkout before the order is completed.

7. Order Tracking

7.1 Tracking Information

Once your order has been dispatched, you will receive an email confirmation containing your tracking information when tracking is available.

You can use the tracking number provided to follow the progress of your shipment through the relevant shipping carrier.

7.2 Tracking Activation

Tracking information typically becomes active within 24–48 hours after dispatch.
International shipments may take several business days before the first tracking update appears.
Some carriers or remote destinations may provide limited tracking information during certain stages of delivery.

7.3 Tracking Issues

If your tracking information has not updated for 5 or more business days, please contact us so we can investigate the shipment with our fulfilment or shipping partner.

8. Address Requirements & Changes

8.1 Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order, including:

Full recipient name
Complete street address
Unit, apartment, or building number where applicable
Suburb, city, or locality
State, province, or region where applicable
Correct postal or ZIP code
Country
Phone number where required by the carrier

8.2 Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been dispatched, we may be unable to change or redirect the shipment.

8.3 Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information.

Bonny's Motorcycle is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer. Orders returned because of an incorrect or incomplete address may require additional shipping costs before they can be reshipped.

9. Customs, Duties & Import Taxes

9.1 International Orders

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
These charges are determined by the destination country's customs authorities and are outside our control.
Bonny's Motorcycle does not control the amount or timing of customs charges.
International deliveries may be delayed while customs authorities process the shipment.

9.2 Customs Declarations

We provide shipping and customs information as required by applicable shipping procedures. Customs authorities may request additional information or documentation before releasing an international shipment.

9.3 Refused Shipments

If an international shipment is refused or cannot be delivered because the recipient does not accept applicable customs charges, taxes, or import requirements, additional costs may apply for the return or reshipment of the order.

10. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave a notification or provide instructions for redelivery or collection.

Customers may be required to arrange redelivery or collect the parcel from the relevant carrier facility within the timeframe specified by the carrier.

If a parcel is returned to us because it was not collected or because delivery could not be completed, additional shipping costs may apply if the customer requests reshipment.

11. Lost or Damaged Packages

11.1 Lost Packages

If a package is confirmed as lost by the shipping carrier, we will work with our fulfilment or shipping partner to determine an appropriate resolution.

Depending on the circumstances and available carrier information, we may:

Arrange a replacement shipment, or
Provide a refund in accordance with our applicable policies.

11.2 Damaged Packages

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the packaging and damaged product. This information may be required to assist with a carrier or fulfilment claim.

12. Special Circumstances

12.1 Weather Events & Natural Disasters

Delivery delays may occur due to extreme weather, natural disasters, transport disruptions, strikes, carrier interruptions, customs delays, or other circumstances beyond our reasonable control.

12.2 Peak Periods

During high-volume periods such as Black Friday, Cyber Monday, Christmas, public holidays, and major promotional events, order processing and delivery times may be longer than usual.

We recommend placing orders in advance when possible during these periods.

13. Delivery Estimates and Delays

All delivery timeframes published on our website are estimated delivery windows and should not be considered guaranteed delivery dates.

Once an order has been dispatched, delivery is handled by the relevant carrier or fulfilment partner. While we will make reasonable efforts to assist with delivery issues, delays caused by carriers, customs authorities, weather, or other external circumstances may be outside our direct control.

14. Contact Us

If you have any questions regarding your order or shipment, please contact our team:

Email: info@bonnysmotorcycle.com
Live Chat: Available on our website (bottom right corner), Monday to Friday, 9:00 AM–5:00 PM AEST

When contacting us about an order, please include:

Your order number
Tracking number, if available
Full name used for the order
Clear description of your enquiry

We aim to respond to customer enquiries within 1 business day.

Last updated: September 2026

Note: This Shipping Policy may be updated from time to time to reflect changes to our shipping services, fulfilment operations, destinations, or applicable requirements. Please review the most current version of this policy before placing an order.