Shipping policy
1. Introduction
At Bonny's Motorcycle, we know that getting your motorcycle gear quickly and in perfect condition matters just as much as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.
We're proud to offer free standard shipping on all orders across Australia, with no minimum purchase required. Every order includes a tracking number so you always know where your gear is.
This policy applies to all products purchased through our website at www.bonnysmotorcycle.com
2. Where We Ship
We currently ship to addresses within Australia only, including all states and territories - metro, regional, and most remote areas.
We deliver to:
- Residential and business addresses
- Parcel lockers (where available)
- PO Boxes (for smaller items only, subject to carrier restrictions)
3. Order Processing Times
- Orders are processed within 1–2 business days (Monday to Friday, excluding Australian public holidays)
- Orders placed before 5:00 PM AEST are typically processed within 1 business day
- Processing begins once payment is confirmed and your order is verified
4. Shipping Times and Costs
4.1 Free Shipping
We offer free standard shipping on all orders with no minimum spend required. No additional shipping fees will be charged at checkout.
4.2 Estimated Delivery Times
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia (all states and territories) | Standard Shipping - Free | 4–7 business days |
Please note:
- Delivery times are estimates and may vary due to carrier delays or peak seasons
- Remote and rural areas may require an additional 2–3 business days
- During peak periods (holidays, sales events), delivery times may be extended
5. Order Tracking
5.1 Tracking Information
Every order placed at Bonny's Motorcycle includes a tracking number. Once your order is dispatched, you will receive an email confirmation with your tracking details so you can follow your delivery from our warehouse to your door.
5.2 Tracking Activation
- Tracking typically activates within 24–48 hours of dispatch
- Some remote areas may have limited tracking visibility depending on the carrier
5.3 Tracking Issues
If your tracking shows no updates for 5 or more business days, please contact us immediately so we can investigate with our shipping partners.
6. Address Requirements
6.1 Address Accuracy
Please ensure your shipping address is complete and accurate at the time of checkout, including:
- Full recipient name
- Complete street address including unit or apartment number
- Correct suburb and postcode
- State and territory
6.2 Address Changes
Address changes must be requested immediately after placing your order. Once an order enters processing, changes may no longer be possible.
6.3 Incorrect Addresses
Bonny's Motorcycle is not responsible for orders delivered to an incorrect address provided by the customer. We are unable to redirect orders once they have been dispatched. Orders returned due to an incorrect or incomplete address may incur reshipping fees.
7. Failed Deliveries
If a delivery attempt is unsuccessful, the carrier will leave a notification. You will need to arrange re-delivery or collect the parcel from the nearest carrier depot within the timeframe specified by the carrier.
8. Lost or Damaged Packages
8.1 Lost Packages
If your package is confirmed lost by the carrier, we will either:
- Send a replacement at no additional charge, or
- Provide a full refund
8.2 Damaged Packages
Please inspect your package upon delivery. If items arrive damaged, contact us within 48 hours with photos of the damage so we can resolve the issue promptly.
9. Special Circumstances
Shipping delays may occasionally occur due to extreme weather events, natural disasters, carrier disruptions, or other circumstances beyond our control. During busy periods such as Black Friday or Christmas, processing and delivery times may be extended. We recommend placing orders early during these periods.
10. Contact Us
For any questions regarding your shipment, please get in touch with our team:
- Email: info@bonnysmotorcycle.com
- Live Chat: Available on our website (bottom right corner) - Monday to Friday, 9:00am–5:00pm AEST
When contacting us, please include your order number, tracking number (if available), and a clear description of your inquiry. We aim to respond to all enquiries within 1 business day.
Bonny's Motorcycle
ABN: 43696064506
Address: 411/18 Mermaid Street, Chermside QLD 4032, Brisbane, Australia.